At Ivy & Pearl Co., customer happiness is our number one priority. We proudly offer a 100% Money-Back Guarantee to ensure you’re completely satisfied with your purchase. If you’re not fully happy, we’ll make it right.

Returns

• 60-Day Guarantee: Returns can be initiated within 60 days of delivery. Items must be in their original, unworn condition and packaging.
• Return Process: Your Return is 100% Free. Please email hello@ivypearlco.com to process your return quickly. Once complete, we will email you a pre-paid shipping label. 
• Return Shipping: For returns due to product issues, we’ll cover return shipping. For other reasons, customers are responsible for return shipping.

Refunds

• Full Refund: Once we receive and inspect your return, a full refund will be issued to your original payment method within 7-10 business days.
• Exclusions: Gift cards, personalized items, and final sale items are non-refundable.

Exchanges

• Simple Exchanges: If you’d like an exchange, initiate a return and place a new order for the desired item.

At Ivy & Pearl Co., we’re committed to making sure you’re happy with every purchase. Shop confidently, knowing that our 60-Day Money-Back Guarantee has you covered.